Ventless-Gas-Logs.com - Customer Testimonials

Sean, what a great job you did answering my questions over the phone.

Your expertise and insight into your product is exceptional.

After considerable shopping for a ventless log set, I settled with you, not only because it was the best price, but also for your humor and spirit during the conversation.

It is a pleasure to know that ordering unfamiliar items on-line can be such a pleasant experience. Well Done.

Michael K, Mickleton, NJ, Dec 14th, 2007

Hi Sean, Just to confirm I need the 24" size (natural gas). The Model # listed above in the order is TPB18NV.

Thanks & I will definitely refer friends to your site.

Steven C, Providence, RI, Nov 10th, 2007

Thanks, Shawn, for your helpful answers and tips regarding the log systems you sell.

I appreciate the time and kindness, especially since I'm sure you get these same "novice" questions multiple times each day x 30 years....... yikes!

Have a great day. Can't wait to install our logs!

When asked if we could use these comments on our website, Kristin responded:

It was lovely talking with you on the phone.

Sure! Share my comments, I hope it will encourage others to call when they have questions.

Often, that's what's missing from online ordering.....a friendly, knowledgeable representative who actually works for or owns the company, and knows the answers to your questions.

It really adds to your confidence when buying a big ticket or once in a decade purchase that you know little about but want to be quality.

Kristin H, Richmond, VA, Nov 7th, 2007