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Ventless gas logs left a horrible smell

Stan asked:

Good afternoon, Lisa.  I wanted to thank you again for your assistance last night.  The unit left a horrible smell in the house, can I attribute this to the burn-off of the newness? Judging by the smell and the amount of time that may be required to burn the newness off, then I don't see us using the fireplace; particularly if I can't resolve the issue with the wall switch not working.  I would imagine the switch on the unit will be very hot to use if if I can't use the wall switch to turn off the unit.

Again, thank you.  You didn't have to, but you went our of you way and I appreciate it.



Hi Stan, If the burn off wasn't done originally when the ventless gas logs where installed, then you'll need to operate the log set on high for about 6 hours straight with the damper closed to burn off the oils.  The gas logs need to reach their hottest temperature to completely burn off the oils. Also, if the gas burner hasn't been cleaned, you should follow our cleaning instructions on our website just below the Category list, as dust and dander can create odors. You can use the switch on the burner to turn it on and off, it won't get hot. Also, you have a millivolt system and can choose to install a remote. We offer a basic remote for about $85. You are welcome, I am happy to help 

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