Ventless-Gas-Logs.com - Customer Testimonials
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The quality of the Monessen American Oak gas log set is excellent, but what was most important to me was the "Customer Service" I received from Recreational Warehouse.
I ordered the product on-line, and when I opened the two boxes and checked the items against the printed instructions, there was an issue with a small piece. I called the 800 number and the correction was made without hesitation, it doesn't get any better than that.
Roger C, Hampton Bays, NY, Oct 15th, 2015
VGL did an outstanding job of filling the order, shipping the product in quick order and resolving a missing part by expediting the replacement part out to me.
I would recommend VGL to anyone.
The unit installed easily though I found the pictures to be equally helpful in setting up the logs correctly. It too about 3 days of periodic operation to "burn-off" the residues, which were quite offensive at first. The unit now runs clean and puts out good heat for us. I like the remote feature for "Lazy-Boy" operation.
David B, Dousman, WI, Oct 5th, 2015
Everything is fine-
Product Reviewed: Ambient Technologies Thermostat On/Off Remote Control
Don M, Erie, MI, Oct 1st, 2015
Fast service good representive. Have not installed yet. Will be doing within the next week or two. Then if you want more feed back i will be happy to respond. Thank you again for the great service
Product Reviewed: Monessen Mountain Oak Ventless Gas Logs - Remote Ready - 18 inch - Propane
pat p, medford, NY, Apr 10th, 2015
The logs are very nice and were easy to install. We love the temp controlled remote control
Catherine M, Mar 19th, 2015
