Ventless-Gas-Logs.com - Customer Testimonials

What surprised me was how fast you ship. Great packaging, nothing damaged during transit.

Installation was easy. Bought a 12" lp gas line and it was in and working just fine.

Also the remote lighter is a great ad on, no more hand and knee's to fire it up.

I'm happy

RJW, Georgetown, Tn

roy w, Georgetown, TN, Dec 7th, 2015

We purchased two gas logs to replace the vented ones that were in the house when we bought it. The new vent free logs were very easy to install. The logs produce much more heat than the original logs. I received the purchase before I expected and they were what they were suppose to be. I would recommend buying from this site.

Tod S, Huntington, IN, Dec 6th, 2015

I was a little leery of ordering something like gas logs on-line but was pleasantly surprised. The package arrived via Fed-Ex and was obviously well-treated during its journey. The log set was exactly as displayed on the website including the flame pattern. The price was right which lead me to order on-line. I guess sometimes you get more than what you paid for!!

Stephen B, Hendersonville, NC, Nov 25th, 2015

Spoke with Lisa at Recreational Warehouse today. Very
helpful in ordering this product. Thank you Lisa!

Joan P, Oct 22nd, 2015

The ventless logs are beautiful. They look so real. I'm glad I saw them on this site. Everything was just wonderful, and they were just like they were shown online.

Diana B, madison, NC, Oct 15th, 2015

The quality of the Monessen American Oak gas log set is excellent, but what was most important to me was the "Customer Service" I received from Recreational Warehouse.

I ordered the product on-line, and when I opened the two boxes and checked the items against the printed instructions, there was an issue with a small piece. I called the 800 number and the correction was made without hesitation, it doesn't get any better than that.

Roger C, Hampton Bays, NY, Oct 15th, 2015

VGL did an outstanding job of filling the order, shipping the product in quick order and resolving a missing part by expediting the replacement part out to me.
I would recommend VGL to anyone.
The unit installed easily though I found the pictures to be equally helpful in setting up the logs correctly. It too about 3 days of periodic operation to "burn-off" the residues, which were quite offensive at first. The unit now runs clean and puts out good heat for us. I like the remote feature for "Lazy-Boy" operation.

David B, Dousman, WI, Oct 5th, 2015

Everything is fine-

Product Reviewed: Ambient Technologies Thermostat On/Off Remote Control

Don M, Erie, MI, Oct 1st, 2015

Fast service good representive. Have not installed yet. Will be doing within the next week or two. Then if you want more feed back i will be happy to respond. Thank you again for the great service

Product Reviewed: Monessen Mountain Oak Ventless Gas Logs - Remote Ready - 18 inch - Propane

pat p, medford, NY, Apr 10th, 2015

The logs are very nice and were easy to install. We love the temp controlled remote control

Catherine M, Mar 19th, 2015