Ventless-Gas-Logs.com - Customer Testimonials

Lisa helped me on telephone when I called with questions not answered on your website. Thanks LISA!

William B, Yukon, OK, Oct 16th, 2008

I was very pleased that the log set shipped exactly when you said it would, and we received within several days. It's installed, it looks incredibly realistic, and puts out quite a bit of heat. I've already recommended Recreational Warehouse to several friends and colleagues. It's been great working with you!

Mike K, Bayville, NJ, Oct 13th, 2008

Thanks Sean! You were very helpful.

Ron S, Wexford, PA, Oct 7th, 2008

I want to thank Lisa for answering all the questions I had. She was great to work with.

Richard W, Webster City, IA, Oct 4th, 2008

Randy,

Thank you for the fast response. My purchase from Ventless-Gas-Fireplaces has been an enjoyable one...great selection, prices and customer service.

Doug

DOUG D, CT, Mar 7th, 2008

Thank You Sean, great job selling the product. It has
been an absolute pleasure doing business with you. What a great job you did answering my questions over the phone. Your expertise and insight into your product is exceptional. After considerable shopping for a ventless log set, I settled with you, not only because it was the best price, but also for your humor and spirit during the conversation. It is a pleasure to know that ordering unfamiliar items on-line can be such a pleasant experience. Well Done.I will
make sure that the friends I have who have with fireplaces
know how great it was to deal with you and your company.

Michael Kulikowski
New Jersey

Michael K, Mickleton, NJ, Dec 14th, 2007

I just spoke with Sean by phone prior to placing this order. He was courteous, helpful and most knowledgable about the products. Thanks, M Sheridan

Comment for Sean Parnell,

Your are welcome to share my comments. Your might also add that I ordered the log set on Tuesday afternoon, Dec 11, and was about to call this morning (Thursday) that I had not received an email regarding shipment, when the Fex X truck appeared in my driveway. What service!! You people set some kind of record for excellent service and quick delivery!!

It is installed and working beautifully. The installation did require three trips to Home Depot for the correct fittings before all was said and done.

Thanks again for your help and quick response. Other internet suppliers could take lessons from you.

Michael Sheridan

Michael S, Johnson City, TN, Dec 13th, 2007

Thank you Lisa,

What great service -- I received the unit today. That is within 24 hours from placing the order. I appreciate such great pricing and great service. Do you sell any other types of products?

Paul T, Dec 13th, 2007

Hi Sean, Just to confirm I need the 24" size (natural gas). The Model # listed above in the order is TPB18NV.

Thanks & I will definitely refer friends to your site.

Steven C, Providence, RI, Nov 10th, 2007

Thanks, Shawn, for your helpful answers and tips regarding the log systems you sell.

I appreciate the time and kindness, especially since I'm sure you get these same "novice" questions multiple times each day x 30 years....... yikes!

Have a great day. Can't wait to install our logs!

When asked if we could use these comments on our website, Kristin responded:

It was lovely talking with you on the phone.

Sure! Share my comments, I hope it will encourage others to call when they have questions.

Often, that's what's missing from online ordering.....a friendly, knowledgeable representative who actually works for or owns the company, and knows the answers to your questions.

It really adds to your confidence when buying a big ticket or once in a decade purchase that you know little about but want to be quality.

Kristin H, Richmond, VA, Nov 7th, 2007