The quality of the Monessen American Oak gas log set is excellent, but what was most important to me was the "Customer Service" I received from Recreational Warehouse.
I ordered the product on-line, and when I opened the two boxes and checked the items...
Vented Gas Inserts
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White Mountain Traditional Large Direct Vent Gas Insert - Remote Ready - Natural Gas Only
The White Mountain Innsbrook Traditional Large Direct Vent Gas Insert will convert a larger wood burning fireplace into a more energy efficient heater while still preserving the fireplace look.
The White Mountain Innsbrook Traditional Large Direct Vent Gas Insert will convert a larger wood burning fireplace into a more energy efficient heater while still preserving the fireplace look. The insert features a unique burner that produces natural flickering flames that dance and delight - along with a hand painted fiber ceramic log set that will warm any evening. The insert also includes 6"x6" standard black surround, traditional firebrick, air blower and 35' vent kit.
Remote Control sold separately.
18,500 - 28,500 BTU's Natural Gas
Unique Slope Glaze burner with ceramic fiber log set
6"x6" Standard Black Surround
(fits fireplace openings up to 46" wide x 28-1/4" high)
Traditional firebrick standard
Air blower standard
3" Flue outlet
White Mountain features a 10-year warranty on the combustion chamber; All other parts carry a 3-year warranty.